Juspur.com is designed to help you discover purpose-driven hotels across Canada — but we don’t handle bookings, and we don’t process payments. Because of this, we’re not able to offer refunds.
If you’ve booked a stay through a hotel or a third-party provider linked from our site, any cancellations or refund requests must go through them directly.
No Transactions Are Processed by Juspur
We’re a hotel directory, not a booking service. Juspur does not:
- Take payments
- Manage reservations
- Issue refunds
- Make changes to your booking
When you decide to book a hotel listed on our site, the transaction happens between you and that hotel (or booking platform). Your confirmation, charges, and refund options are all handled by them.
Third-Party Booking Links
Many of the hotels featured on Juspur include links to external websites where you can book your stay. If you use one of those links:
- You are booking with another company
- Their refund and cancellation policies apply
- Juspur is not involved in the reservation or payment process
We encourage all users to carefully read the refund and cancellation terms on the site they use to book.
Problems With a Reservation?
If you need to cancel, change, or dispute a booking, please reach out directly to:
- The hotel or resort where you made your reservation
- The booking site you used (such as the hotel’s official site or a travel agency)
Juspur does not provide customer support for reservations made through outside platforms.
Want to Flag a Listing or Share Feedback?
If you’ve noticed something incorrect on our site — or have concerns about a listing — we’d be happy to take a look. We can’t issue refunds, but we’re always working to keep our listings accurate and helpful.
Get in touch with us at [email protected]. We aim to respond within two business days.